BigClash Privacy Policy

We respect your privacy and are committed to protecting your personal data while you enjoy our services. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit bigclash.com or use any related services. At BigClash, we process your data in accordance with applicable data protection laws and our licence requirements. By registering an account or using BigClash casino, you acknowledge that you have read and understood this policy.

Who We Are

BigClash is operated by NovaForge Ltd, a company registered in Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, under Reg. No. 15684. We hold a licence issued by the Anjouan Gambling Authority (Licence No. ALSI-152406028-FI2). Our BigClash platform serves players across multiple international markets, and we are the data controller responsible for your personal information whenever you use our casino.

Information We Collect

When you create an account or interact with Big Clash Casino, we collect several categories of information necessary to provide our services, verify your identity, and comply with regulatory obligations.

• We collect registration data such as your name, date of birth, email address, phone number, and residential address
• We gather identity verification documents, including passport, ID card, or proof of address, to confirm your eligibility to play
• We track your gaming activity, including games played, bets placed, deposits, and withdrawals
• We record payment information related to your chosen deposit and withdrawal methods
• We store technical data such as IP address, browser type, device information, and login timestamps
• We may collect communication records when you contact our customer support team

How We Use Your Information

Here at BigClash, we use your personal data for legitimate business purposes connected to running a secure and compliant online casino. Our main purposes include account management, fraud prevention, regulatory compliance, and improving your overall experience.

• We use your data to verify your age and identity before allowing deposits or withdrawals
• We process your information to manage deposits, withdrawals, and bonus eligibility
• We analyse your activity to detect suspicious behaviour, fraud, or money laundering
• We use your contact details to send important account notifications and, where permitted, marketing communications
• Our BigClash team uses aggregated data to improve our games, website, and customer support

Legal Basis for Processing

At Big Clash, we only process personal data when we have a valid legal basis to do so. This includes performance of our contract with you, compliance with legal and licensing obligations, our legitimate interests in preventing fraud, and your consent where required, such as for certain marketing communications. You may withdraw your consent at any time by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate BigClash Casino effectively, remember your preferences, and analyse site traffic. Our BigClash Casino website may use session cookies, persistent cookies, and third-party analytics tools. You can manage cookie settings through your browser, though disabling certain cookies may affect your ability to use some features of bigclash.com.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate our services or comply with legal requirements.

• We share data with payment processors to facilitate deposits and withdrawals
• We share information with identity verification providers to confirm your eligibility
• We may disclose data to regulatory authorities, including the Anjouan Gambling Authority, upon lawful request
• We share information with fraud prevention and security service providers
• Our BigClash platform may share anonymised, aggregated data with game providers for reporting purposes

Data Retention

We at BigClash retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, accounting, and regulatory obligations. Once retention periods expire, we securely delete or anonymise your data in accordance with our internal procedures.

Data Security

We are committed to protecting your data using industry-standard security measures, including encryption, secure servers, and restricted access controls. Our BigClash security team continuously monitors our systems to detect and prevent unauthorized access, data breaches, or misuse of your personal information. While we take extensive precautions, no method of transmission over the internet is completely secure, and we encourage you to also protect your account credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data when using Big Clash Casino. We aim to honour all valid requests promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing
• You have the right to request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at [email protected], and we will respond in accordance with applicable law.

International Data Transfers

As BigClash serves players across numerous countries, including the United Kingdom, Switzerland, Spain, Finland, Canada, and several other international markets, your data may be transferred and processed outside your country of residence. We ensure that such transfers are conducted with appropriate safeguards in place to protect your information.

Children's Privacy

We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If we discover that a minor has registered an account at BigClash, we will immediately suspend the account and delete the associated data.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and game studios. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before sharing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and continued use of BigClash after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our customer support team, available 24/7 via live chat or email at [email protected]. We at BigClash are here to address your privacy concerns promptly and transparently.